Refund and Returns Policy

15.1 The cancellation of any order made by You should be cancelled within 5 (five) minutes of placing the order. Any cancellation made after such period of 5 minutes shall not be entertained and We shall be entitled to receive the entire amount of the order placed by You.

15.2 We are sure you would love our food. In case you were not happy with your MoAahar.com meal, let us know at [email protected] MoAahar.com reserves the right to refund the entire amount for the order.

Refund Policy

The order may be cancelled before shipment due to any of the following reasons:

  • The specific item is out of Stock..
  • On customers request
  • The shipping address is not serviceable.
  • Any other reason beyond the control of merchants or MoAahar.com

The orders may be cancelled post shipment and delivery due to any of the following reasons:

  • Correct product could not be delivered.
  • Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  • Customer refused to take the delivery, refund would not be applicable incase of perishable products, like flowers, cakes, Restaurant food .etc .
  • Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions

  • The refund shall be processed only after the food is shipped back and received by merchant.
  • Any charges levied as tax is not eligible for refund.

Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

  • Please connect with our customer care via email or call.
  • The customer care team will validate the request by checking the order details.
  • Follow the instructions of customer care carefully for packaging and returning the packet .
  • The order shall be considered for refund only if the seller receives the packet in undamaged condition.

Please Note:

  • On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timeline.

Refund Timelines:

Pay mode

Credit Card, Debit Card ,Net Banking ,COD -Cash On Delivery

Refund Mode

Credit Card , Bank Account Online Transfer ,

Bank Account Online Transfer

Refund from the date of cancellation of order

5-10 Working Days*

5-10 Working Days*

5-10 Working Days*

* Note Working Days are Monday To Friday excluding holidays.

SECTION 16- GENERAL

16.1 We reserves the right to amend this Terms of Use at any time and without notice, and it is your responsibility to review this Terms of Use for any changes. Your use of the Website/App following any amendment of this Terms of Use will signify your assent to and acceptance of its revised terms.

16.2 In case of any grievance arising from the use of the Website/App, please contact the Grievance Officer within 24 hours and the same shall be redressed within 48 hours from receipt of such complaint.